Privacy Policy
CenCal Consulting Inc dba Olympic Move & Transport (“Olympic,” “we,” “us”) respects your privacy. This policy explains what information we collect through this website, the GinaBot chat assistant and our phone line, how we use it, and the choices you have.
Information we collect
- Information you give us in GinaBot or by phone: your name, phone number and, if you share it, email; the cities or ZIP codes you’re moving from and to; your move date or timeframe; home type and size; services you’re interested in (such as packing); and notes about access or specialty items (stairs, elevators, pianos, etc.). Later, if you go ahead with a move, we may ask for street addresses.
- Chat transcripts: the messages you exchange with GinaBot (including text that came from browser voice typing), so our office can review your request and improve the assistant. We do not receive or store the audio itself.
- Technical information: basic data your browser sends, such as device type, pages visited and approximate location derived from IP address, which may be collected through standard server logs and analytics tools.
How we use it
- To review your moving request, contact you about it, and plan and confirm your move
- To respond to questions and provide customer service
- To keep records of our services and meet our legal obligations
- To improve our website and the GinaBot assistant
If you use the quote-request form on our website, the details you enter are stored in our moving-management system (MoverBase) so we can prepare your estimate.
We don’t sell your personal information.
GinaBot, our chat assistant
GinaBot is an automated assistant. It helps gather details about your move and start a free virtual estimate; it doesn’t quote prices, check availability or book moves. Messages you send may be processed by service providers that host the website and power the assistant (including an AI language-model provider), solely to operate the chat on our behalf. Please don’t share sensitive information such as payment card numbers, Social Security numbers or medical details in the chat.
Voice typing in GinaBot
On supported browsers you can tap a microphone button to speak your answer. Voice is turned into text by your browser’s own speech service (for example Apple on iPhone Safari, or Google on Chrome) — Olympic does not capture, store or upload raw audio. Only the text that appears in the message box is sent when you tap Send, the same as if you had typed it. If voice typing isn’t available, you can still type, or use your phone keyboard’s built-in microphone.
Sharing
We share information only with service providers who help us run our business, such as website hosting, chat and AI processing, scheduling and customer-management software, and only as needed to provide those services; or when required by law.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Retention
We keep information only as long as needed for the purposes above, including our business records, then delete or de-identify it.
Your choices and California rights
You may ask what personal information we hold about you, ask us to correct or delete it, or ask us to stop contacting you. California residents may have additional rights under California privacy law. To make a request, call 559-392-2400.
Children
This website isn’t directed to children under 13, and we don’t knowingly collect their information.
Links to other sites
Our site links to sites we don’t control, such as Google, Instagram and Facebook. Their privacy practices are their own.
Changes
We may update this policy and will post the new version on this page with a new date.
Contact
Questions? Call 559-392-2400.